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Refund & Return Policy – Print My Photoz
Last updated: November 2025
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At Print My Photoz, all our products are custom–made and personalized based on the images provided by customers.
Due to the customized nature of these items, we maintain a strict No Return, No Exchange, and No Refund policy for both domestic and international orders.
All sales are final.
We do not accept returns or refunds under any circumstances once an order has been placed.
We strongly request customers to thoroughly review the product details, descriptions, size options, customization requirements, and image quality guidelines before placing an order.
If you have any questions prior to purchase, please contact us:
📧 Email: support@printmyphotoz.com
🔍 Exceptions – Damaged or Defective Items Only
In rare cases, if a product arrives damaged, misprinted, or defective, you must report the issue within 24 hours of delivery with the following:
- Clear photos and/or videos of the damaged item
- Unboxing video (recommended for faster resolution)
- Order ID and proof of purchase
Our team will review the case internally.
Reviewing the claim does not guarantee a replacement or refund.
Approval is entirely at the discretion of Print My Photoz based on evidence, courier damage assessment, and internal quality checks.
If approved, we may offer one of the following at our discretion:
- Replacement of the same product
- Partial compensation
- Store credit (no cash refund)
🔒 Important Notes
- We are not responsible for customer-uploaded low-resolution, blurry, cropped, watermarked, or incorrect photos.
- No changes or cancellations can be made once the order is in processing.
- Delivery delays caused by courier companies or uncontrollable events (weather, festivals, strikes) are not eligible for refund or cancellation.
❤️ Thank You
We appreciate your understanding and support as a small business.
Our goal is to deliver high-quality personalized products made specially for you.
